Patients and Visitors

Admission Information



Your admission to the hospital is arranged by your physician who is a member of the medical staff. Every effort will be made to provide you with your accommodation of choice. You will be billed according to the type of accommodation accepted. If you decide to request a private room, you should call the admitting office the day before your admission.

The Civil Rights Act of 1964 requires that hospitals make patient room assignments without regard or race, color or national origin.

Permission for treatment and/or operations must be signed by the patient or next of kin. Permission for minors must be signed by the parents or guardians. Guardians must submit papers showing the legality of their status.

Health Care Proxy



A Health Care Proxy is a simple legal document that allows you to name someone you know and trust to make health care decisions for you, should you become unable to make those decisions for yourself. The Admitting Staff will ask whether you have a health care proxy. While this is not a requirement for admission, it is strongly advised that each patient have a completed health proxy form which can then be incorporated into the medical record.

Arrival Date



The Admitting Office is prepared to admit scheduled patients by appointment daily between the hours of 7 a.m. and 3 p.m. in accordance with the arrangements made by your physician. All direct admits should use the Emergency Room entrance.

Pre-Admission Forms



Once your Physician has made the initial arrangements for your admission, his or her office staff will provide you with the necessary pre-admission forms. You will expedite the paperwork when coming into the hospital if you fill out the forms and send them to the hospital Admitting Office as soon as possible.

Pre-Admission Testing



If your physician decides that you need certain tests such as X-rays or laboratory procedures, he or she will schedule these to be given before you enter the hospital. In this way, you will not spend extra time as an inpatient, thereby avoiding extra cost and time away from home. Pre-admission testing is done in the Faxon Center.

Case Management


A number of important services are provided by this department, including counseling for patients and their families during the hospital stay, coordinating discharge planning and referrals for home care providers, nursing homes and other community facilities, crisis counseling, and referral for emergency room patients. Case Management Services are provided on medical and surgical units. 



Financial Information



Accounts Payable & Receivable

As as service to our patients, the Hospital will bill most insurances on your behalf. However, billing is no guarantee of insurance benefits or payment and YOU are ultimately responsible for payment of services provided to you or your dependents.

After billing your insurer, the Hospital will wait approximately 60 days for payment. At that time we will (depending on your insurer) begin sending statements to you. You should verify your balance against the "Explanation of Benefits" your insurer sends to you before making a payment or calling our office.

Our office hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. and we are located at 60 Park Street in Hyannis. Our telephone number is 508-957-1600.

Food Services



Meal Hours:


  • Breakfast 7:30 a.m. to 9 a.m.

  • Lunch 11:30 a.m. to 1 p.m.

  • Dinner 4:30 p.m. to 6 p.m.

“At Your Request” Room Service Hours:  6:30 a.m. - 6 p.m. Patients can order their meals daily, based on the diet prescribed by their physician. Quality meals are delivered within 45 minutes of the order being placed. All menu items are available all day. A room service menu can be found on the table beside your bed. Dial extension 76325 or 76326 to speak with an experienced Nutrition Assistant, who will help you place your order. 


Interpreter Services



The Interpreter Services Department at Falmouth Hospital embraces, honors and respects diversity while advocating for the wellness of our community by providing linguistic/cultural appropriate services. 150 languages are available 24 hours a day, seven days a week. Portuguese and Spanish interpreters are in house Monday through Friday from 8 a.m. to 4 p.m. and on call the rest of the day. Portuguese and Spanish interpreters can be accessed by paging 1-978-963-5555.  All other languages are available through Pacific Interpreters over the phone. Please call the Portuguese/Spanish interpreter for assistance with any other language. Need more information?

Hearing Impaired Services


A telecommunications device is available to help hearing impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Please ask your nurse to page our interpreters and they will help you with scheduling a sign language interpreter or the Nextalk Video. TTY phones are available.

Leaving the Hospital



Your physician will authorize your discharge. On the morning you leave, the cashier's office will be notified to complete the discharge arrangements. You or your representative must obtain a discharge slip from the office before leaving.

Discharge Planning



The Case Management Department is available to assist in planning for your discharge from the hospital. Hospital case managers and social workers are familiar with community resources and will help to arrange for you the services you need. Ask your doctor or nurse to contact a case manager or social worker if you need help in planning for your hospital discharge.

Avoid Overstay



Because of the need for hospital beds, please plan your departure by 11:00 a.m. To avoid waiting, you should make arrangements for your discharge and transportation home as much in advance as possible.

Special Arrangements 



Hospital bills are due at the time of discharge. For those confined to the hospital for long terms, special arrangements can be made. Inquiries regarding payment of hospital accounts may be made in the business office, first floor, between 8:00 a.m. and 4:00 p.m. on working days. Call Inpatient Billing, extension 3510, if you are concerned about your bill.

Late Charges 



Our data processing system employs the most advanced techniques for handling patient accounts. To assure a one-time billing, a waiting period of several days may be required. However, late charges and credits occasionally occur. Therefore, you may receive a subsequent billing at home.

Mail and Flowers



Any mail and flowers addressed to you will be delivered to your room. Mail received after you have been discharged will be forwarded to your home address. Plants and flowers are not allowed in the Intensive Care Unit. Fresh flowers and gifts can be purchased at the Hospital Gift Shop.

Medical Records



Your medical record is confidential. It may not be released without your written consent or that of your authorized representative. It contains:

  • The information you gave the Patient Registration Office.
  • Reports of all care and medications you received.
  • Documentation from doctors, nurses and allied health professionals.

To get a copy of your medical record, call extension 73542 from inside the hospital, and 457-3542, if you are outside the hospital. The department is open Monday through Friday from 8:00 a.m. to 4:00 p.m. Ask for a patient Authorization Form.

You can expect a response in about two weeks unless your request is medically urgent. For urgent requests, please allow 48 hours preparation time.

You may revoke your consent for the release of records at any time, unless the facility had already sent the forms under your consent. You may also specify a time frame for the disclosure. After that time, your consent becomes automatically invalid.

There is a fee to cover our costs for this service. This fee will be waived if the records are being sent directly to a new physician and/or another healthcare facility.

Pastoral Care



It is the policy of the Pastoral Care Department to be of service spiritually to persons of diverse cultural and religious backgrounds in the hospital environment. Every effort will be made to satisfy the spiritual needs and desires of patients and families. The Pastoral Care staff is prepared to acquire the services of pastoral personnel from outside of the facility if patients or others request this service. The Chapel is a sacred oasis for you. You're welcome to use our Chapel for meditation and prayer. It is always open. You are welcome to visit the Pastoral Care office at any time. To reach Chaplain Sally or Fr. Joe call 73522. You can always ask the operator to page them, as well.

Preparing for Surgery



Pre-Operative Interview, Pre-Operative Testing:



In order to address the needs of our pre-operative patients, a nurse will meet with you prior to your scheduled surgery in the Pre-Admission Testing Unit located on the ground floor of the Faxon Center. At this time, your nursing assessment interview will be conducted, in addition to your pre- and post-operative education. Any testing ordered will also be done at this time. This appointment will be set up by your Surgeon's Office. If this appointment is inconvenient for you, please call our scheduling coordinator directly at 508-457-3951 to reschedule this appointment. Please bring a list of all your current medications you are taking, including over the counter medications and herbal supplements. Please include the dose of each medication you are taking.

Pre-admission Testing Appointment (PAT):

  • You may eat your regular meals (unless otherwise instructed).
  • REPORT to the registration desk adjoining the Pre-Admission Testing Unit in order to pre-register. We ask that you arrive 15 minutes prior to your appointment to allow time for registration.
  • BRING your completed nursing assessment, all paperwork from your doctor’s office, along with your insurance information.
  • BRING a parent or guardian, if you are under 18 years of age.

After the interview, if you have any additional questions or concerns about your surgery, you may call the Pre-Admission Testing Nurse to discuss these concerns. She may be reached Monday through Friday between the hours of 8:00 a.m. and 7:00 p.m. by calling 508-457-3881.

Do not hesitate to call her if you are not feeling well, i.e., have a cold, flu symptoms, cough, fever, or chills. If you have any of these symptoms, it may be necessary to cancel your surgery and reschedule you for another day.

The Day Before Surgery

To confirm your arrival time, the pre-admission testing nurse will call you the day before your surgery. If you will not be home, please call to confirm your arrival time. The telephone number is 508-457-3881.

  • DO NOT eat or drink ANYTHING after 12 midnight on the night before your surgery. This includes gum, lifesavers, water, coffee, tea or juice. The pre-admission testing nurse will clarify any questions you may have regarding taking your daily medication. IF you eat or drink anything, your surgery will have to be postponed to another day.
  • Please arrange to have someone drive you to and from the hospital on the day of surgery. The person coming with you will be contacted when you are ready to leave the hospital. For your protection, WE CANNOT ALLOW YOU TO DRIVE YOURSELF HOME AFTER SURGERY.
  • Please leave all your valuables at home. Since your hospital stay will be brief, bring as little as possible. A bathrobe, slippers and hospital gown will be provided.
  • Please do not wear any jewelry, makeup or nail polish on the day of surgery. The color of your skin and fingernails gives the anesthesiologist valuable information about you condition.

The Day of Surgery

For your convenience, you will be pre-registered for your surgery on the day of your pre-operative testing.

  • On the morning of your surgery please arrive at the Faxon Center at the designated time. Please allow enough time for parking and registration. Your scheduled time of surgery is an approximate time. This time may vary depending on circumstances in the operating room. Please check in at the Registration Desk.
  • After surgery, you will be transferred to the Post-Anesthesia Care Unit where you will be observed by specially trained nursing staff under the direction of the anesthesiologist until you are awake. You will then return to the Ambulatory Care Unit.
  • If the type of surgery necessitates admission to the hospital, you will be transferred from the Post-Anesthesia Care Unit directly to your assigned room.

The Day After Surgery

After discharge, be sure to follow the instructions given to you by your physician regarding post-operative care for you specific condition. Get plenty of rest and take any prescribed medication. For at least 24 hours after your discharge, you should refrain from driving, using power tools, making decisions, exercising vigorously, smoking and drinking alcoholic beverages. A nurse from the Ambulatory Care Unit will call you the next business day after your surgery to see how you are doing and to answer any questions.

If you have any questions or experience any problems following your surgery, please do not hesitate to call your physician. In case of an emergency, call the hospital Emergency Department at 508-457-3524.

Our goal is to make your experience as easy and comforting as possible.


Registration



The registration area is located in the Faxon Center. Please check in at the front desk when you arrive. Please bring insurance cards for all visits.



On the day of your pre-admission testing, please bring all information from your physician, and insurance cards. In order to avoid delays, please verify with your insurance company that your surgery will be approved.
 


Telephones

Our computer-operated telephone system allows you to dial calls from your room. For a local call, dial "9" followed by the number; for calls outside the immediate area dial "9-1" followed by the number; the operator will respond and you may then request to charge the call to your home number or credit card.

Public telephone booths are located throughout the hospital for use by visitors and patients’ families. To avoid disturbing our patients' necessary rest and sleep, telephone conversations should be limited to the between hours of 7:00 a.m. and 9:00 p.m.

Television



All rooms have a television set provided free of charge by the Hospital Auxiliary. The nursing station on your floor has a supply of speakers and can provide one for you. In consideration of other patients, please do not keep the television on late at night. Closed caption viewing for the hearing impaired is available.

Valuables



We strongly urge you to NOT bring money, jewelry, or other valuable items to the hospital. If you do, and your relatives have left, these should be checked into a safe, and you will be given a receipt. Dentures and eye glasses should be placed in protective containers and put in the drawer at your bedside table. The hospital will not assume responsibility for the loss of any valuables or personal items except those checked into a safe.

What to Bring to the Hospital



The hospital provides robes, gowns, and slippers and a kit with toothbrush, toothpaste, tissues and other small items. You may want to bring your own robe and slippers, as well as cosmetics and toilet articles.

Medications



Please bring the names and the dosages of any medication you are currently taking as well as the name and telephone number of your pharmacy. If you are allergic to any medications, please let your nurse know upon your admission to your room.

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