Patient Rights and Responsibilities

While you are in our care...

You have the right to:

  • Receive considerate and respectful care.
  • Adequate pain control.
  • Obtain accurate and timely information about your illness and treatment plan.
  • Consent to or refuse a treatment, as permitted by law.
  • Freedom from the use of seclusion or restraints in any form unless clinically required.
  • Have an advance directive in the form of a Health Care Proxy.
  • Receive as soon as possible, the services of a translator or interpreter.
  • Express and practice your religious and cultural beliefs.
    • Pastoral Care: 508-862-5286
  • Have privacy.
  • Confidentiality.
  • Information in your medical records.
  • Expect that necessary services will be provided to meet your health needs.
  • Know when Cape Cod Hospital has a relationship with outside parties that may influence your care or treatment.
  • Free care availability.
    • Financial Counselor: 508-862-7019
  • Know about Cape Cod Healthcare’s resources to help you deal with any problems or issues.
    • Patient Representative: 508-862-5400 / 5401
    • Mass Dept. of Public Health’s Advocacy
      Office: 800-462-5540, 99 Chauncy St. 
      2nd floor, Boston, MA 02111
  • Know about our billing process.
    • Patient Accounts: 508-957-1600

You have the responsibility to:

  • Provide us with accurate and honest information about your medical history.
  • Ask questions when you do not understand any information provided to you.
  • Let us know when you believe you cannot follow through with your treatment plan. We will work with you to try and develop a plan which meets your needs.
  • Treat your caregivers, family, visitors and fellow patients with dignity and respect.
  • Designate one person to act as the contact for information and updates regarding your care.
  • Not tamper with Cape Cod Hospital property, including any medical device being used for your care.
  • Abide by the rules and regulations, as posted, of Cape Cod Hospital particularly with regard to smoking and cell phone use. Smoking is not allowed on the premises or immediately around any of the entrances. Cell phones may only be used in designated areas.
  • Provide information about your insurance coverage and work with our financial consultants to arrange payment when needed.